Frequently asked
questions

Have questions? We have answers!

Depending on the delivery method selected at checkout and location, actual delivery dates my vary. If you haven’t received your order by our estimated delivery date, please reach out to us at village@nestxribe.com.

We accept VISA, MASTERCARD, Bank Transfer and Cash/Card on Delivery for some locations.

Yes, it is safe to use your credit card on our website. We use industry-standard encryption technology to protect your information during the checkout process.

Orders can be cancelled or modified within 24 hours of placement. Please contact our customer support team as soon as possible to request changes.

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-7 business days.

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may initiate a return of the item(s) within 14 days of receipt. Returns are evaluated on a case by case basis.

Yes, we offer gift wrapping services for an additional fee. During the ordering process, you will have the option to add gift wrapping to your order.

Yes, we offer gift cards in various denominations. Gift cards are a great option for friends and family who love to shop with us but may prefer to choose their own items.

At the moment, we are an online-only retailer. However, we may explore the possibility of opening physical store locations in the future.

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